Visa Credit Card

To report lost or stolen cards during business hours (Mon-Fri: 8am - 7pm, Saturday: 8.30am - 11.30am Sydney time), please call us on 13 61 91. Outside of business hours please call 1800 648 027. If you are overseas and you want to report your lost or stolen Visa card, please visit the Visa website.

You can also use the Mobile Banking app to report a card lost or stolen by selecting the ‘Cards’ option from the ‘Home’ screen, and then selecting ‘Report Lost or Stolen Card’. This will cause all transactions attempted on the card to be declined, including any recurring payments, balance updates and transfers performed via the Mobile Banking app.

1. If you’re already registered for Internet Banking, log in via our website at www.australianmutual.bank, then go to the ‘Settings’ menu, click on 'Manage Cards' and follow the prompts.
2. If you have our mobile banking app installed, check the Cards section and activate your card.
3. If you're already registered for Telephone Banking, log in by calling 13 61 91 and press option 1 - Follow the prompts to activate your card.
4. Ring our Call Centre on 13 61 91 (Monday to Friday 8:00am – 7:00pm and Saturdays 8.30am - 11.30am) and press option 4. A call centre staff member will then activate the card for you.
5. Or visit your local branch.

You may change the PIN of your card in the Cards section of the Mobile Banking app or via Internet Banking:

• Settings
• Manage Cards
• Select relevant card
• Select 'Change PIN' from the 'What would you like to do?' dropdown

As part of our commitment to responsible banking, gambling transactions are not authorised on credit cards. The block relies on information provided by merchants classified under the gambling merchant category code. This includes, but is not limited to: pokies, online gambling, casinos and horse and dog racing. We know that many people choose to gamble and we respect their freedom to choose how they spend their money. Members can still use the Visa Debit card for gambling, as the debit card is linked to a transaction account, meaning the member's own money, rather than borrowed money as is the case with a credit card.

If you or someone close to you is gambling and it is causing problems, help is available by calling the Gambling Help Line on 1800 858 858 or visiting www.gamblinghelponline.org.au.