Our purpose is to have an overall positive impact on society and the environment

Australian Mutual Bank’s purpose is to have an overall positive impact on society and the environment through the provision of banking services to members and their communities.
Australian Mutual Bank’s activities are funded by retail deposits from members. These retail deposits are used to provide loans back to our members. Approximately 96% of loans are residential mortgage secured, 3% are personal loans, and just over 1% are commercial purpose loans. Commercial purposes exclude activities that are deemed detrimental or destructive to the environment, or harmful to members of society. Credit cards are not able to be used for online gambling transactions.

Your deposits with Australian Mutual Bank are ethical because:

  • Your deposits are managed by a carbon neutral, cooperatively owned bank that has policies designed to ensure ethical behaviour
  • Your deposits are used for loans back to members in the form of residential property loans and personal loans
  • Your deposits are prevented from being used for commercial borrowing purposes that cause social harm or environmental damage
  • Your deposits do not provide for credit card funds that can be used for online gambling
  • Australian Mutual Bank’s liquidity placements, where not regulatory required and where we can identify, will avoid counterparties with poor ESG ratings or fossil fuel loan exposures

Loans may be provided for any worthwhile, lawful business related activity that does not conflict with Australian Mutual Bank’s constitution purpose of having an overall positive impact on society and the environment through the provision of banking services.

Australian Mutual Bank will avoid the provision of financial support to individuals or businesses whose activities are deemed detrimental or destructive to the environment, or harmful to members of society. Examples of such activities are:

  • Fossil fuel (coal, oil and gas) projects
  • Deforestation or harvesting of old growth forests
  • Arms, production and supply
  • Businesses exposed to modern slavery
  • Gambling
  • Tobacco production and promotion
  • Live animal export or animal testing for cosmetics
  • Factory farming

Australian Mutual Bank will only place investments with banks that are regulated in Australia. Where we can, we avoid counterparties with poor ESG ratings and those with fossil fuel loan exposures. Importantly, Australian Mutual Bank has established investment limits specifically for mutual banks and credit unions, which we consider to be more ethical banking organisations.

Australian Mutual Bank abides by the World Council of Mutual Banks International Operating Principles:

Responsible lending

Even before the introduction of responsible lending legislation, Australian Mutual Bank considers that it has always been a responsible lender. Australian Mutual Bank has always ensured that borrowing members have the capacity to make their loan repayments. Our lending policies follow the guidelines set out by ASIC under The National Consumer Credit Protection Act. This Act formalised responsible lending guidelines and ensures that documents include adequate disclosures, that forms are correctly completed, and that proper serviceability calculations are used to assess loan affordability.

Member of the Customer Owned Banking Association

Australian Mutual Bank is a member of the Customer Owned Banking Association (COBA) and is a signatory of the Customer Owned Banking Code of Practice - a set of ethical standards for customer owned banks, credit unions and mutual building societies which focus on customer benefits, community involvement, fairer fees and quality service.

These are the 10 key promises in the COBA Code of Practice:

  1. We will be fair and ethical in our dealings with you.
  2. We will focus on our customers.
  3. We will give you clear information about our products and services.
  4. We will be responsible lenders.
  5. We will deliver high customer service and standards.
  6. We will deal fairly with any complaints.
  7. We will recognise customers' rights as owners.
  8. We will comply with our legal and industry obligations.
  9. We will recognise our impact on the wider community.
  10. We will support and promote the Customer Owned Banking Code of Practice.

How to contact us

Send us an email

Do you have a general enquiry or looking for information about a specific product? Send us an email and we’ll get back to you asap.

Phone

Our staff can assist you over the phone Monday - Friday 8.00am - 7.00pm, Saturday 8:30 - 11:30pm AEST. Call us on 13 61 91 from Australia, and on +61 2 9678 2111 if you are overseas.

Visit us

Find your nearest branch and see current operating hours.

Why choose Australian Mutual Bank?