On becoming a member of our bank, you're not just a customer, you're an owner!
If you lose your card overseas, call +61 2 8299 9101 (Vigil Helpline) or call the Visa International Hotline.
A lost or stolen card can also be stopped at anytime within our Mobile Banking App.
You can easily order a new card using the app. You should first make sure that your postal address is correct in the My Details section of the app.
Step 1: Select ‘Cards’ icon or ‘Manage cards’ from menu
Step 2: Tap Need help with your card?
Step 3: Tap one of the three options (damaged, stolen, lost)
For our fees please see our fee and charges.
Visa Global Assistance can arrange for an Emergency Cash advance within 48 hours (higher amounts may take additional time). An emergency card can also be provided within 48 hours. (Please note PIN numbers are not provided with Emergency Cards and so cannot be used in ATMs or for any other PIN transactions). A fee for an Emergency Card is also applicable. For details please refer to our Fees & Charges and Transaction Limits brochure.
