Transactions & Funds FAQs

Osko by BPAY and a PayID
You can use a PayID to receive payments with something simple like a registered mobile, email or ABN. Then, when someone needs to pay you, you simply give them your PayID instead of your BSB and account number.

PayID is designed to work seamlessly with the new Osko by BPAY service. Find out more about Osko and PayID and how you can create your PayID in online banking for faster payments.

Transferring from another financial institution
You can transfer funds from another financial institution using your BSB and Account Reference. If you are unsure of your Account Reference, log in to Internet Banking and then click on Account Activity and then View accounts.

Internal transfer between accounts with us
You can transfer between your accounts with us by selecting Move Money then Transfer in online banking. You’ll then just need to select from the drop-down boxes.

Transferring to your Credit Card account from your account
Select Move Money then Transfer in online banking or you can transfer funds between your bank accounts and your Credit Card account using your member number and account type e.g. S9, S60, S20 or S44.

Transferring to your Credit Card account from another financial institution
Funds can also be transferred to your Credit Card account from another financial institution using BPAY—you just need to provide your Credit Card number and Biller code which can be found on your monthly Credit Card statement.

Create a future payment

INTERNET BANKING
Internet Banking gives you the option to set up two different types of Future Payments—a future payment that will be paid once or a recurring payment.

• Step 1: In Internet Banking go to ‘Move Money’ and select ‘Transfer’ or ‘BPAY’ depending on the type of payment you want to make.
• Step 2: Select the account you want to pay from, the recipient of the payment and the amount of your payment.
• Step 3: Under ‘When’ select if you would like to make a future payment once or a recurring payment.

Selecting to pay a future payment once requires you to enter the payment date.

A recurring future payment requires you to enter the payment frequency, start date and how it should end (continue indefinitely, fixed number of payments, or end on a date).

MOBILE APP

• Step 1: Select the account you want to make the payment from and payment method (Transfer, Pay Someone or BPAY).
• Step 2: Select the account or biller (BPAY) to receive the funds.
• Step 3: Select ‘Pay Later’ and choose if you want ‘One future payment’ or ‘Recurring payments’.
• Step 4: Confirm and verify the payment with your one time password.

Edit or Delete a future payment

INTERNET BANKING

• Step 1: Navigate to ‘Move Money’ and select ‘Future Payments’. You will see a list of your scheduled future payments.
• Step 2: Select the future payment you want to edit.
• Step 3: To edit the payment select ‘Modify Payment’. You can now update the details, review and save. To delete the payment, select ‘Delete Payment’, review and select ‘Delete’ to confirm.

MOBILE APP

• Step 1: Select the account with the scheduled payment.
• Step 2: Select ‘See scheduled payments’.
• Step 3: To edit the payment select the pencil. You can now make your changes and confirm the new details. To delete the payment, select the ‘X’ and confirm you want to delete the payment.

There are a number of ways to check your account balance.

Internet Banking

• Step 1: Click on the button to log in to Internet Banking.
• Step 2: Log in to see a list of your accounts and the current balance.
• Step 3: Select an account to see your most recent transactions.

Mobile App

• Step 1: Log in to the app. You will see a list of your accounts and their balance.

SMS Banking

REGISTERING
To get started, simply register via Internet Banking or by contacting us.

SMS Banking allows you to use your mobile phone to check the balance of the account you nominated when you registered for SMS Banking.

HOW TO VIEW YOUR BALANCE
Simply text the word ‘BAL’ to 0417 13 12 21 at any time and we'll send you the balance of the account you nominated when you registered for SMS Banking.

To see the balance of any other accounts, text the relevant Account Code to 0417 13 12 21. Make sure you include a space after the letters BAL:

At an ATM

There are now over 10,000 ATMs across Australia where you can access cash without charge.

The funds available to redraw are displayed in your Internet Banking account and your Mobile Banking mobile app, if you are registered for Internet Banking. 

For details on sending or receiving SWIFT payments please click here.

You're unable to stop or cancel the transaction until it is complete. It generally takes 3 to 5 business days to process a transaction, although it can take up to 10 business days or longer. You need to wait until the transaction is complete and is no longer a pending transaction if you wish to dispute it.

The document containing details of fees and charges which may apply to the products and services provided by Australian Mutual Bank, as well as daily transaction limits can be found here.

If you believe that a direct debit was not authorised or is otherwise irregular, you may contact us and we will promptly investigate the issue. You can choose also to contact the Merchant or supplier to resolve the matter, but you don't have to.

To stop or alter a Direct Debit, please use one of the following options:

• call our Contact Centre on 13 61 91 (Mon-Fri: 8am - 8pm, Saturday: 9am - 3pm Sydney time) 
• email us at info@australianmutual.bank
• write to GPO Box 5313, SYDNEY NSW 2001
• visit a branch and let our staff know at least three (3) business days before the next payment is to be made. We recommend that you also let the direct debit supplier know as well.

All cheques drawn on an Australian bank in AUD and deposited via an Australian bank@Post facility, usually clear in 7-10 business days. Foreign cheques typically have a processing period of at least 40 business days, however in certain instances, this duration may be extended.

Members can manage their daily withdrawal limit via Internet Banking.

To request the daily limit be increased, once you have logged in, please follow these steps:

1. Navigate to “Self Service”
2. Click on “Change daily transfer limit” in the drop down
3. Under the Account drop down, select the account you wish to increase the limit on
4. Enter in the proposed daily transfer limit and click submit

Please note for any requests above 50k, you will need to contact us directly.

Yes, you can. There are various types of alerts you can choose to be notified of including:

• Notification of Internet Banking login
• Deposit account balance outside a nominated range
• Loan or Overdraft balance outside a nominated range
• A credit or deposit exceeding a nominated amount
• Advance notification of maturing Term Deposit
• Notification of Loan Status
• Periodic Payments Alerts
• Notification when payment is due on charge card/overdraft account
• Notification of change in overdraft limit
• New Message Received
• Advance notification of interest payment for Term Deposit
• A credit or deposit exceeding a nominated amount (Coming soon)

You can set this up yourself via Internet Banking or you can phone our Contact Centre on 13 61 91 and we can set this up for you.

Internet Banking users can choose to receive alerts via SMS, Email or secure message.

Non-Internet Banking users can choose to receive alerts via SMS or Email.